 Click
on a question for further
details.
If you cannot find an
answer to your question,
contact our customer
service by using our general
message form.
Or, call us at +44 (0) 1784 465530, Monday to Thursday,
09:00 a.m. - 05:00
p.m. and Friday, 09:00 a.m. - 04:00 p.m.
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I am interested
in doing business with
MISUMI. What do I need
to do?
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A.1
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You first need to
open an account with
MISUMI. Go to Open
an Account to download
the necessary forms,
or call customer service
at +44 (0) 1784 465530 to have them
faxed to you. We will
start
the account set-up process
as soon as we receive
your completed application. |
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How long does it
take to open an account
with MISUMI?
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A.2
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Your account
is typically active
within one working
day.
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What payment
methods are accepted?
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A.3
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On approval, we
offer credit terms of
30 days. Payments are
accepted via Cheque,
Credit card and Bank
transfer.
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How do I read
your catalogues?
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A.4
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You may first wish
to consult the How
to Use the Catalogues page.
If the information
there does not answer
your question, please
contact our customer
service team at +44
(0) 1784 465530 that
are always ready
to help.
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How can I
find a particular part?
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A.5
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Please use misumicad.com to search particular
parts. You can also ask
for assistance
by calling our customer
service team at +44 (0)
1784 465530. |
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I have a catalogue
with Japanese yen pricing.
What is the conversion
rate to EURO?
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A.6
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The general conversion
rate is 1 EURO = 100
Yen. This rate may change
at any
time without notice.
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When can you
ship the products?
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A.7
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 Our catalogues show delivery times, simply
look for the icon of a
delivery van and you will
see the number of days
required. If you are
looking at a catalogue
with EUR pricing, the
shipping date is the number of days shown in the catalogue
between acceptance
of your PO until delivery
of the goods. If you
are
looking at a catalogue
with Japanese Yen pricing,
then the shipping date is the number of days
shown in the catalogue
plus 5 days after your
PO has been accepted.
Days are counted as the number of days after the order date
until you receive your
goods. These delivery
times are limited
to domestic deliveries
in the United Kingdom.
Please contact us for
the correct additional
days for other countries
inside Europe.
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Can I order
an item not listed
in your catalogues?
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A.8
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If you want our product
in a size or version
not listed in our catalogs,
send us the Special
Request Form via on-line or fax at +44 (0) 1784 466695.
Include information
such as :
| - What the item is |
- How
many you need |
- Special
requirements (in case
of MISUMI items) |
- Part number and description (in case of non-MISUMI items) |
- Drawing(s) |
This form can also be completed online. Please note that
while we will do our best to accommodate your requirements,
our manufacturing capability and/or the availability of materials
or blanks may preclude us from being able to satisfy your
request.
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I have a part
number from another
manufacturer. Can you
cross-reference it?
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A.9
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Wherever possible
we will try to cross-reference
another manufacturer’s
part number. Please
contact our Customer
Service Team on +44 (0)
1784 465530 for assistance.
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Do you have stock
items?
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A.10
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We currently stock 5,600 items at our QCT (Logistics Centre)
outside Frankfurt for
immediate dispatch
to the UK, with delivery in 2 to 3 days. For items which are
custom machined to your
specifications, we need
6 to 8 days for delivery
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How long does
it take to get a quote?
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A.11
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Note that requests received after 4:00 p.m. Monday to Thursday
(and 3:00 p.m. on Fridays),
will not be processed until the following working day. Please
contact our office if your request
is urgent.
For standard items, we aim to provide you with a quote within
a couple of hours of
your initial request
(or get back to you with
information if there
is a problem). For
special items, allow
at least 24 hours for a quote to be prepared. Note that requests
received after our
business hours (Monday
to Friday 9:00 a.m.
to 5:00 p.m.
Orders received after
4:00 pm will not be
processed until the
following working day,
please contact our
office if your request is urgent
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How do I place
an order? Is there
a special form to use?
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A.12
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You can simply fax us
your PO on +44 (0)
1784 466695. There is no particular form but please include
the following:
| - Company name and full shipping address, |
- Your PO number, |
- Billing address (if different from Shipping address), |
- Contact Person with Phone & Fax numbers,
and email
address, |
- Product(s) to be ordered and quantity using
the MISUMI
catalogue
no., |
- and whether you want all the items shipped together if
the items you are ordering
have different shipping
dates.. |
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I did not get an SO
Confirmation for my order. How can I make sure that my order
has been processed?
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A.13
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You should receive your confirmation the next day, if your
order is received during our business hours. If you do not
get your confirmation within 12 hours, call our customer service
team under +44 (0) 1784 465530 to find out whether the order
has been received. To help us locate your order faster, state
your PO number, order date, and ordered item(s). DO NOT send
your order again to avoid duplicate orders.
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How long does
it take to deliver
from your warehouse
to our location?
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A.14
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Generally, we ship with UPS. It depends on which shipping
method you choose.
For UPS transit time,
go to the UPS
home page, and follow the link to Transit Time. Entering
"65824" as the ZIP
code for sender place,
your ZIP code as well
as the average weight,
you will be able to
find delivery dates
and times for your
location.
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What shipping
method will be used
to deliver my order?
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A.15
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The default shipping
method is UPS Ground or Air. Specify when ordering if you prefer
another method.
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Can I expedite
the shipment?
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A.16
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You can expedite your
shipment as long as the product has not yet been shipped. Contact
us immediately if you need to change the shipping method.
If you need to
expedite production, you can specify Express Service at the
time of order. The availability of Express
Service varies by product. |
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How can I
get a tracking number
for my shipment?
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A.17
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Try Track
a Shipment for
a UPS shipment, or
contact our customer service. Please wait until the day after
the scheduled shipping date to allow the
information to appear in
our system.
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How much is
the shipping charge?
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A.18
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For deliveries within the UK we charge a fixed delivery charge
of £6.99 (excluding some exceptional items such as metal
plates or other very heavy items). For non UK deliveries we
charge a fixed delivery fee as follows:
- Ireland £15 / €25
- Nordic Countries
and Italy £30 / €50
- All remaining
countries £20 / €33.33
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What are MISUMI
UK Ltd’s office
hours?
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A.19
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Monday to Thursday from 9:00 a.m. to 5:00 p.m., and Friday
from 9:00 a.m. to 4:00 p.m.
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How should
I file a quality claim?
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A.20
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Download
the Quality
Claim Form and fax it to MISUMI Customer Service at +44
(0) 1784 466695. Also you can use our Online Claim Form. Our
customer service representative
will then contact you
regarding further processing. |
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How do I read
your order confirmation?
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A.21
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