F.1

I am interested in doing business with MISUMI. What do I need to do? »

F.2

How long does it take to open an account with MISUMI? »

F.3

What payment methods are accepted? »

F.4

How do I read your catalogues? »

F.5

How can I find a particular part? »

F.6

I have a catalogue with Japanese yen pricing. What is the conversion rate to the EURO? »

F.7

When can you ship the products? »

F.8

Can I order an item not listed in your catalogues? »

F.9

I have a part number from another manufacturer. Can you cross-reference it? »

F.10

Do you have stock items? »

F.11

How long does it take to get a quote? »

F.12

How do I place an order? Is there a special form to use? »

F.13

I did not get a Sales Order Confirmation for my order. How can I make sure that my order has been processed? »

F.14

Where are your products shipped from? »

F.15

How long does it take to deliver from your warehouse to our location? »

F.16

What shipping method will be used to deliver my order? »

F.17

Can I expedite the shipment? »

F.18

How can I get a tracking number for my shipment? »

F.19

How much is the shipping charge? »

F.20

What are MISUMI's office hours? »

F.21

How should I file a quality claim? »

F.1

A.1

You first need to open an account with MISUMI. Go to Open an Account to download the necessary forms, or call customer service at +49 (0)6196 7746-0 to have them faxed to you. We will start the account set-up process as soon as we receive your completed application.

F.2

A.2

Your account is typically active within one working day.

F.3

A.3

On account at 30 days payment terms.

F.4

A.4

Go to the How to Use the Catalogues page. If the information there does not answer your question, contact our customer service team at +49 (0)6196 7746-0.

F.5

A.5

There are three ways to look up a part in our catalogues: by product name(s) or keyword(s), by part no., and by image. If you are using our on-line catalogue, type in the product name(s) or keyword(s), or MISUMI part no. in the search field on the left, or click Search by Image. If you are using a printed catalogue, use the index at the back of the catalogue to search by description or part number, and use the picture list at the beginning of the catalogue to search by image. You can also ask for assistance by calling our customer service team at +49 (0) 6196 7746-0.

F.6

A.6

The general conversion rate is 1 EURO = 100 Yen. This rate may change at any time without notice.

F.7

A.7

Refer to the PDF catalog page for each product in our on-line catalogue, or each product page of our printed catalogue, and look for a section with the Truck icon.
If you are looking at a catalogue with EUR pricing, the shipping date is the number of days shown in the catalogue between your accepted PO until goods receipt. If you are looking at a catalog with Japanese Yen pricing, then the shipping date is the number of days shown in the catalogue plus 5 days after your PO accepted. Days are counted as work days not including the order date. Our delivery times are limited to domestic deliveries in Germany. Please consider additional runtime for other countries inside Europe and Africa.

F.8

A.8

If you want our product in a size or version not listed in our catalogues, send us the Special Request Form via on-line or fax us at +49 (0)6196 7746-360. Please include information such as :

- What the item is

- How many you need

- Special requirements (in case of MISUMI items)

- Part number and description (in case of non-MISUMI items)

- Drawing(s)

F.9

A.9

We can cross-reference some items but cannot provide a comprehensive bill of material transcoding. Please call Customer Service Team unter +49 (0) 6196 7746-0 for assistance.

F.10

A.10

Since most of our items are sized to your order, on average we need 6 to 8 daysfor delivery (inside Germany). However, there are exceptions such as many standard parts. Depending on available stock items, there are two possibilities:

- same day delivery using courier service. Of course, this depends on the distance between your facilities and our European Warehouse in Schwalbach/Ts., Germany
- Standard stock item delivery in 1 to 2 working days.

F.11

A.11

Note that requests received after 4:00 p.m. Monday to Thursday (and 3:00 p.m. on Fridays), will not be processed until the following working day. Please contact our office if your request is urgent.

We usually send you a quotation the same day (or get back to you with information if there is a problem) for standard MISUMI items. For special items, please allow at least 24 hours for a quotation to be prepared. Note that requests received after our business hours (Monday to Thursday 8:00 a.m. to 5:00 p.m., and Friday 8:00 a.m. to 4:00 p.m.) will not be processed until the following working day.

F.12

A.12

You can fax us your PO to +49 (0) 6196 7746-360. For off-line orders, there is no particular form, but please include the following::

- Your Customer number if known,

- Company name and full shipping address,

- Your PO number,

- Billing address (if different from Shipping address),

- Contact Person with Phone & Fax numbers, and eMail address,

- Product(s) to be ordered and quantity using the MISUMI catalogue no.,

- and whether you want all the items shipped together if the items you are ordering have different shipping dates..

F.13

I did not get a Sales Order Confirmation for my order. How can I make sure that my order has been processed?

A.13

You should receive your Sales Order Confirmation on the same day, if your Purchase Order Number is received during our business hours. If you do not get your Sales Order Confirmation within 12 hours, call our customer service team under +49 (0) 6196 7746-0 to find out whether the order has been received. To help us locate your order faster, state your Purchase Order number, order date, and ordered item(s). DO NOT send your order again to avoid duplicate orders.

F.14

A.14

From our QCT Centre in Germany.

F.15

A.15

Generally, we ship ship with UPS. It depends on which shipping method you choose. For UPS transit time, go to the UPS home page, and follow the link to Transit Time. Entering "65824" as the ZIP code for sender place, your ZIP code as well as the average weight, you will be able to find delivery dates and times for your location.

F.16

A.16

The default shipping method is UPS Ground. Specify when ordering if you prefer another method or contact our Customer Service Team +49 (0) 6196 7746-0 and check availability.

F.17

A.17

You can expedite your shipment as long as the product has not yet been shipped. Contact us immediately if you need to change the shipping method. If you need to expedite production, you can specify Express Service at the time of order. The availability of Express Service varies by product.

F.18

A.18

Try Track a Shipment for an UPS shipment, or contact our customer service. Please wait until the day after the scheduled shipping date to allow the information to appear in our system.

F.19

A.19

Inside Germany, we deliver free-of-charge. Only for express deliveries or courier services we ask for a mark-up. For overseas deliveries inside Europe and Africa, we charge a lump sum per order. This lump sum depends on your country. Please ask our customer service team for further assistance under +49 (0) 6196 7746-0. There are no minimum order quantities and no minimum order values .

F.20

A.20

Monday to Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 4:00 p.m.

A.21

Download the Quality Claim Form, complete it and fax it to MISUMI Customer Service at +49 (0)6196 7746-360. Also you can use our Online Claim Form. Our customer service representative will then contact you regarding further processing.

A.22

To see an example, click SO Confirmation Example.