Frequently asked questions (FAQ)
Here you will find the most frequently asked questions regarding the online shop, our online quote and order system or our products. If you will not receive the desired answer in this FAQ section please contact the MISUMI customer service.
Order and shipment
- Who can order from MISUMI?
- How can I order?
- When can orders be placed?
- Where can you find our prices?
- What discounts are available?
- What are the shipping costs?
- How can an order be cancelled?
- How can I change my order subsequently?
- Is it possible to return defect-free products?
- Where can I find the delivery times?
- What packaging options are available?
- What shipping options are available?
- What is important to consider about orders of large quantities?
- What should be observed when a product is ordered that is delivered by MISUMI, but originates from third-party provider?
- How do I find stock products in the online shop?
Customer data and account
- Which account type is suitable for which customers?
- How can the customer data be changed?
- What should I do if I lose my password?
- How can I complain about an incorrectly delivered order?
- How can you complain about a lack of quality in the product?
- How long is a warranty for a product?
- How can you track the status of a delivery?
Invoice and payment
- Where can I find information about product compliance? Where are the appropriate certificates or information available?
- Which ISO certifications can MISUMI provide?
- Which catalogues are available?
- Why does MISUMI not offer a complete catalogue in paper form?
- What is to be observed when using the product configurator?
- Where can I find additional support for the configuration of products? Where are product data sheets available?
- How can I search a product without a part number und without WEBINDEX?
- What should be taken into consideration if part numbers are not correctly entered or are not accepted by the system?