Frequently asked questions (FAQ)
Here you will find the most frequently asked questions regarding the online shop, our online quote and order system or our products. If you will not receive the desired answer in this FAQ section please contact the MISUMI customer service.
Order and shipment
- How can I find thrird-party products within MISUMI?
- Who can order from MISUMI?
- How can I order?
- When can orders be placed?
- Where can you find our prices?
- What discounts are available?
- What are the shipping costs?
- How can an order be cancelled?
- How can I change my order subsequently?
- Is it possible to return defect-free products?
- Where can I find the delivery times?
- What packaging options are available?
- What shipping options are available?
- What is important to consider about orders of large quantities?
- How is an order placed for large quantities?
- What should be observed when a product is ordered that is delivered by MISUMI, but originates from third-party provider?
- How do I find stock products in the online shop?
Customer data and account
- How can I become MISUMI customer and use MISUMI services?
- Which account type is suitable for which customers?
- How can the customer data be changed?
- What should I do if I lose my password?
- How can I complain about an incorrectly delivered order?
- How can you complain about a lack of quality in the product?
- How long is a warranty for a product?
- How can you track the status of a delivery?
Invoice and payment
- Who can I contact when having problems with using my coupon code?
- How can I use coupon codes?
- What are coupon codes and where can I find them?
- What are the terms and conditions of MISUMI coupon codes?
- How can I get my invoice electronically?
- What payment options are there?
- What payment terms are to be complied with?
- Who can I contact to talk to about a reminder?
- Under what conditions can you be connected to the special e-procurement system?
- Where can I find information about product compliance? Where are the appropriate certificates or information available?
- Which ISO certifications can MISUMI provide?
- Which catalogues are available?
- Why does MISUMI not offer a complete catalogue in paper form?
- What is to be observed when using the product configurator?
- Where can I find additional support for the configuration of products? Where are product data sheets available?
- How can I search a product without a part number und without WEBINDEX?
- What should be taken into consideration if part numbers are not correctly entered or are not accepted by the system?