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Frequently asked questions (FAQ)

We are happy to answer your questions here. You can find the answers to the most important issues on this page.

Order and shipment

Customer data and account

Invoice and payment

Technical concerns

Important information: Products of third-party suppliers (non MISUMI products) with a lead time of 4 days or less can be cancelled within 2 hours after order placement. Please refer to our cancellation policy and T&C for further details.