What should I do if I lose my password?
In the user menu, click on the following link:
Then enter your login ID (usually your email address) and your email address. Your password will be reset and you will receive an email with a link where you can enter a new password.
In rare cases it may happen that you cannot reset your password yourself. In this case, please contact our customer service department. You will find the telephone number and e-mail address on our contact page.